Shipping policy

Shipping Policy

Thank you for visiting Ever Love Pets! We are committed to providing you with a seamless shipping experience. Please read our shipping policy carefully to understand how we process and ship orders.

1. Shipping Locations

We currently ship to most of the countries, including:

  • Australia
  • Austria
  • Bahrain
  • Belgium
  • Bulgaria
  • Canada
  • Czechia
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong SAR
  • Ireland
  • Israel
  • Italy
  • Japan
  • Kuwait
  • Luxembourg
  • Malaysia
  • Mexico
  • Netherlands
  • New Zealand
  • Norway
  • Philippines
  • Poland
  • Portugal
  • Qatar
  • Romania
  • Saudi Arabia
  • Singapore
  • Slovakia
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Thailand
  • Turkey
  • United Arab Emirates
  • United Kingdom
  • United States

If you are located outside of these areas, please contact us at  dreame.tech10@outlook.com for assistance.

2. Processing Time

  • All orders are typically processed within 1-3 business days.
  • Orders are not shipped on weekends or holidays.
  • If we experience a high volume of orders, shipments may be delayed. We will notify you via email if there is a significant delay in processing your order.

3. Shipping Methods and Costs

For orders under $59:

  • Standard Shipping: Estimated delivery time of 8 to 20 business days - Cost: $9.00
  • Expedited Shipping: Estimated delivery time of 7 to 15 business days - Cost: $15.00
  • Express Shipping: Estimated delivery time of within 10 business days - Cost: $20.00

For orders over $59:

  • Standard Shipping: Estimated delivery time of 8 to 20 business days - Cost: Free
  • Expedited Shipping: Estimated delivery time of 7 to 15 business days - Cost: $5.00 extra
  • Express Shipping: Estimated delivery time of within 10 business days - Cost: $10.00 extra

If you are located in the areas included in the following list:

  • Saudi Arabia
  • Kuwait
  • bahrain
  • Qatar
  • United Arabia Emirates

For orders under $59:

  • Standard Shipping: Estimated delivery time of 8 to 20 business days - Cost: $9.00

Shipping costs for other conditions are the same with all other destinations.

Please note that delivery times may vary depending on the destination country and region.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

5. International Shipping

For international orders, please note that:

  • Shipping times may vary based on the destination.
  • Customs fees, taxes, and duties may apply and are the responsibility of the customer.

6. Lost or Damaged Items

If your package is lost or damaged during transit, please contact us at dreame.tech10@outlook.com within 14 days of receiving your order. We will work with you to resolve the issue.

7. Returns and Exchanges

For information on our return and exchange policy, please visit our [Returns and Exchanges Policy page link].

8. Contact Us

If you have any questions regarding our shipping policy, please contact us at:

Thank you for choosing Ever Love Pets! We appreciate your business and look forward to serving you.